Small Business Australia https://smallbusinessaustralia.org/ Building a better small business sector that benefits all Thu, 28 Mar 2024 03:46:45 +0000 en-AU hourly 1 March 2024 Updates https://smallbusinessaustralia.org/march-2024-updates/?utm_source=rss&utm_medium=rss&utm_campaign=march-2024-updates Thu, 28 Mar 2024 03:40:26 +0000 https://smallbusinessaustralia.org/?p=19957 Items included in this business update: 7 Effective Strategies for Retaining Customers How small businesses can grow and save on costs with AI Are you really concerned about AI Mastering Financial Organisation for Small Business Success Events Newsletter sign up Sign up and receive the latest small business news, [...]

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Sign up and receive the latest small business news, offers and invitations to events.

7 Effective Strategies for Retaining Customers:
A Guide to Driving Repeat Business

Customer retention is crucial for business success. Explore seven proven strategies to enhance retention and build strong relationships. Learn how to provide exceptional service, nurture personalised relationships, implement loyalty programs, gather feedback, personalise marketing, offer educational content, and build engaged communities for sustained growth.

How small businesses can grow and save on costs with AI

Embrace the transformative power of Artificial Intelligence (AI) in Australian small businesses. Explore practical applications to enhance efficiency, personalize customer experiences, make informed decisions with predictive analytics, and improve risk management. Overcome challenges like technical knowledge, cost, and data quality for successful AI adoption.

Are you really concerned about AI or do you just not know enough about it to say yes or no?

A recent survey reveals Australians’ growing concerns about AI risks, urging stronger government action. Business Advantage’s Get the Edge Program offers crucial insights to navigate challenges and harness AI’s potential, aligning with public expectations for informed governance.

Mastering Financial Organisation for Small Business Success

Discover the importance of organizing finances for small businesses in achieving long-term success. Explore insights from Reckon’s article and learn about the transformative benefits of the Get The Edge Program from businessadvantage.online, empowering businesses with essential financial management skills.

Current Events

The following events are a curated list from reliable sources. This information is supplied from our global Events page and will therefore hold dates beyond the date of when this page was originally published.

Title Type Date Description  
Mentoring for Growth Program Business Queensland Coaching
(QLD)
Various dates Mentoring for Growth (M4G) is a mentoring program which helps you to engage with experienced business mentors through a free mentoring session. Our experienced mentors volunteer their time to help business owners and build stronger small businesses across Queensland.
COSBOA National Small Business Summit Conference
(Sydney)
3 April
4 April
Australia’s must-attend event for anyone representing small business.
NAB Personal Cyber Security Webinars Webinar 11 April
16 May
11 July
In just 60 minutes our security specialist will cover what’s happening in the security threat landscape, how criminals are targeting you and your family, and provide some practical advice on how to stay safe.
Australia: The Road Ahead Conference Conference 17 April In a time of unparalleled wealth we are more divided than ever before. Join us to find out whether it is too late to save the Western World.
Business Mastery 2.0: How to Make Business Easy In-person event
(St Kilda, VIC)
18 April Australia’s Number 1 event for Mums in Business
Our popular Business Mastery is now accessible online and in person. Our world class training is leading the way for ambitious Mums in business who want to scale their business to a national level without compromising family time
CommBank SmallBiz Week Exhibition 28-30 May CommBank SmallBiz Week is the only event of its kind on the business calendar. Whether you’re looking to grow your business, network with peers or learn from thought leaders in the industry, this expo brings together B2B suppliers from a diverse range of industries and connects them with small business owners and leaders.
Carbon Reporting Webinar 11 June SW Accountants and Advisors
(Session 2 of 3)

Sustainability Reporting webinar series. Three sessions, providing you with topical content of particular relevance as well as an update on what’s new in sustainability reporting.

Sustainability Reporting Standards Webinar 23 October SW Accountants and Advisors
(Session 3 of 3)

Sustainability Reporting webinar series. Three sessions, providing you with topical content of particular relevance as well as an update on what’s new in sustainability reporting.

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Mastering Financial Organisation for Small Business Success https://smallbusinessaustralia.org/mastering-financial-organisation-for-small-business-success/?utm_source=rss&utm_medium=rss&utm_campaign=mastering-financial-organisation-for-small-business-success Wed, 27 Mar 2024 01:47:13 +0000 https://smallbusinessaustralia.org/?p=19952 Starting and running a small business can be exhilarating and rewarding, but it also comes with its fair share of challenges. One of the biggest hurdles small business owners face is managing finances effectively. Read time - 4:27Published - 27 Mar 2024 Starting and running a small [...]

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Mastering Financial Organisation for Small Business Success

Starting and running a small business can be exhilarating and rewarding, but it also comes with its fair share of challenges. One of the biggest hurdles small business owners face is managing finances effectively.

Read time – 4:27
Published – 27 Mar 2024

Mastering Financial Organisation for Small Business Success

Starting and running a small business can be exhilarating and rewarding, but it also comes with its fair share of challenges. One of the biggest hurdles small business owners face is managing finances effectively.

Read time – 4:27
Published – 27 Mar 2024

Without proper organisation and planning, it can be challenging to make informed decisions and ensure long-term success. In this blog post, we will explore the importance of organising finances for small businesses, drawing insights from Reckon’s article ‘How do you organise finances for a small business?’, while also introducing the transformative benefits of the Get The Edge Program offered at businessadvantage.online.

Managing finances is crucial for the survival and growth of any business, especially for small businesses that often operate with limited resources. Organising finances helps in:

In the Reckon article, the importance of financial organisation for small businesses was underscored. The expertise and insights shared by Reckon highlight the critical role of financial planning in shaping the success trajectory of small businesses.

To assist small businesses in planning successfully and driving growth, the Get The Edge Program offers a comprehensive toolkit designed specifically for entrepreneurs. This program unlocks several benefits that can catapult businesses to new heights:

Organising finances is essential to the success of any small business. By implementing effective financial management practices, business owners can lay the groundwork for growth and profitability. Additionally, the transformative Get The Edge Program offered at businessadvantage.online provides small business owners with the tools, resources, and community support needed to plan successfully, drive growth, and ultimately make their businesses more profitable. Take the leap and explore the benefits of the Get The Edge Program to unlock the full potential of your small business. Start your journey towards financial organisation and business success today.

Cyber and IT Security Health Check

$900

 $600 for Business Advantage members

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

Reference: Reckon, “How do you organise finances for a small business?” Posted by Alex Neighbour on January 24, 2024.

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Are these the same top 5 issues facing your small business in 2024? https://smallbusinessaustralia.org/top-5-business-issues/?utm_source=rss&utm_medium=rss&utm_campaign=top-5-business-issues Tue, 19 Mar 2024 19:18:13 +0000 https://smallbusinessaustralia.org/?p=19929 The challenges facing small business owners in Australia in 2024, based on a survey conducted by Big Small Business. Themes include staffing, pricing, marketing, mental health, and technology. Strategies and adaptations necessary for success. Read time - 2:54Published - 20 Mar 2024 Are these the same top 5 issues [...]

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Are these the same top 5 issues facing your small business in 2024?

The challenges facing small business owners in Australia in 2024, based on a survey conducted by Big Small Business. Themes include staffing, pricing, marketing, mental health, and technology. Strategies and adaptations necessary for success.

Read time – 2:54
Published – 20 Mar 2024

Are these the same top 5 issues facing your small business in 2024?

The challenges facing small business owners in Australia in 2024, based on a survey conducted by Big Small Business. Themes include staffing, pricing, marketing, mental health, and technology. Strategies and adaptations necessary for success.

Read time – 2:54
Published – 20 Mar 2024

“The 5 Big Challenges for Business Owners in 2024” explores key issues facing Australian small business owners, based on the Big Small Business Survey. Top concerns include business growth, finding new customers, generating leads, cash flow, and rising costs. Also, it shows that despite challenges, entrepreneurs remain optimistic about positive sales outcomes and see opportunities in new partnerships, systemising their businesses, and increasing sales.

The survey involved 341 business owners globally, with the majority aged between 43 and 58 years, and a third in business for 10 to 19 years. The article dives into five key themes:

Addressing pricing, staff retention, marketing, mental health, and technology is crucial for small businesses in 2024. Adaptation, leveraging new technologies, and clear strategies play significant roles in business success and longevity. Click here to read the full article.

The Big Small Business Survey:
What’s going on with small business in Australia?

A great resource to learn more about the challenges small businesses face in 2024 and the solutions and strategies to keep ahead of your competition, then investigate Business Advantage’s Get the Edge Program, which provides valuable insights to address these concerns and offers strategies for small business growth. Industry leaders deliver the program sessions, benefiting business owners, coaches, advisers, and professionals serving small businesses. The program navigates changing staffing needs, work-from-home challenges, cash flow, and successfully harnessing AI, among other essential topics for business growth.

Cyber and IT Security Health Check

$900

 $600 for Business Advantage members

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

The post Are these the same top 5 issues facing your small business in 2024? appeared first on Small Business Australia.

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Are you really concerned about AI https://smallbusinessaustralia.org/are-you-really-concerned-about-ai/?utm_source=rss&utm_medium=rss&utm_campaign=are-you-really-concerned-about-ai Thu, 14 Mar 2024 23:23:50 +0000 https://smallbusinessaustralia.org/?p=19913 Or do you just not know enough about it to say yes or no? 80% of Australians consider preventing catastrophic risks from advanced AI systems a global priority, comparable to pandemics and nuclear war. Read time - 3:15Published - 15 Mar 2024 The Urgent Need for Small Businesses to Prioritise [...]

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Are you really concerned about AI

Or do you just not know enough about it to say yes or no?

80% of Australians consider preventing catastrophic risks from advanced AI systems a global priority, comparable to pandemics and nuclear war.

Read time – 3:15
Published – 15 Mar 2024

The Urgent Need for Small Businesses to Prioritise Cyber Security

Discover the alarming cyber security habits among Australian small businesses and the top 5 vulnerabilities they face. Learn how Small Business Australia is addressing this urgent issue with solutions and expert advice.

Read time – 5:35
Published – 23 Feb 2024

Artificial intelligence (AI) has become a growing concern for Australians, who are calling for stronger government action to ensure its safe development and use. In a recent nationally representative survey conducted in early 2024 and highlighted in a recent article published online by Smart Company, it was revealed that 80% of Australians believe preventing catastrophic risks from advanced AI systems should be a global priority, comparable to pandemics and nuclear war. As AI technology advances, it is crucial for businesses and individuals to stay informed and educated about the potential risks and benefits of AI.

The survey findings highlight the increasing concern among Australians about the risks associated with AI. Biased decision-making, erosion of trust in democratic institutions, increasing inequality from AI-driven unemployment, and even the possibility of a global catastrophe or human extinction were identified as major worries. To address these concerns and ensure Australia remains at the forefront of AI regulation and governance, it is essential to empower businesses and individuals with the right knowledge and tools. This is where the Get the Edge Program from Business Advantage will assist small business owners.

Business Advantage’s Get the Edge Program offers valuable insights on AI, IT, and digital technology through its recorded conference sessions. These sessions developed and delivered by industry leaders are a must for any business owner, coach, adviser, or professional serving small businesses who are looking to get the edge on their competitors. The insights offered specifically address the concerns raised in the survey, providing small businesses and individuals with the knowledge and strategies to navigate the challenges and harness the potential of AI. The Get the Edge Program emphasises the importance of AI technologies in transforming small businesses and enhancing their efficiency, customer experience, and decision-making processes. Participants in the program gain insights into AI-powered chatbots, analytics, and other tools that can optimise business operations.

Aligning Government Actions and Public Expectations

As concerns about AI risks grow, governments worldwide are taking steps to address these issues. The European Union has approved a draft AI law, the United Kingdom has established an AI safety institute, and the United States has signed an executive order promoting safer development and governance of advanced AI. Australians are looking to their government to take decisive action on their behalf, with 86% desiring a dedicated government body for AI regulation and governance, similar to the Therapeutic Goods Administration for medicines.

Cyber and IT Security Health Check

$900

 $600 for Business Advantage members

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

The post Are you really concerned about AI appeared first on Small Business Australia.

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How small businesses can grow and save on costs with AI https://smallbusinessaustralia.org/how-small-businesses-can-grow-and-save-on-costs-with-ai/?utm_source=rss&utm_medium=rss&utm_campaign=how-small-businesses-can-grow-and-save-on-costs-with-ai Thu, 07 Mar 2024 02:45:13 +0000 https://smallbusinessaustralia.org/?p=19895 Discover how small businesses in Australia can thrive in the digital age by preparing for AI. Explore opportunities and overcome challenges. Read time - 3:17 Published - 7 Mar 2024 How small businesses can grow and save on costs with AI Discover how small businesses in Australia can [...]

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How small businesses can grow and save on costs with AI

Discover how small businesses in Australia can thrive in the digital age by preparing for AI. Explore opportunities and overcome challenges.

Read time – 3:17
Published – 7 Mar 2024

How small businesses can grow and save on costs with AI

Discover how small businesses in Australia can thrive in the digital age by preparing for AI. Explore opportunities and overcome challenges.

Read time – 3:14
Published – 7 Mar 2024

Introduction

Small businesses in Australia must embrace the transformative power of Artificial Intelligence (AI) in today’s rapidly evolving business landscape. While historically associated with large corporations, AI has the potential to revolutionise the small business sector. This blog post will delve into the importance of AI adoption for small businesses, exploring practical applications and how it can propel them towards success in the digital age.

Unlocking Opportunities with AI

Get The Edge Program

$195 for six months access

On-demand videos | Save over $5k on business expenses | Tools and resources
Held over two information-packed days, Small Business Australia released its Get The Edge Program at its inaugural conference.

Developed and delivered by industry leaders, this Program is a must for any business owner, coach, adviser, or professional serving small businesses who are looking to get the edge on their competitors.

Cyber and IT Security Health Check

$900

 $600 for Business Advantage members

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

Conclusion

In today’s rapidly evolving digital landscape, AI adoption is essential for small businesses in Australia. A basic understanding of AI, as supported by insights from reputable publications such as the Harvard Business Review, empowers small business owners to unlock AI’s enormous potential. Embracing AI can enhance efficiency, personalise customer experiences, enable data-driven decision-making, and improve risk management. While challenges may arise, seeking guidance, considering affordable options, and ensuring data accessibility and quality will help small businesses overcome these hurdles.

By exploring and implementing AI solutions, small businesses can position themselves as innovators, gain a competitive edge, and drive sustainable growth in the evolving marketplace. To further support small businesses in their AI journey, they can leverage the resources provided by Business Advantage’s Get the Edge Program. This program offers the latest thinking provided by industry experts. Interested readers can find out more about the program here: Get the Edge Program.

Reference: Based on an original article published by the Harvard Review and accessed on March 01 2024

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7 Effective Strategies for Retaining Customers https://smallbusinessaustralia.org/7-effective-strategies-for-retaining-customers/?utm_source=rss&utm_medium=rss&utm_campaign=7-effective-strategies-for-retaining-customers Thu, 07 Mar 2024 00:39:20 +0000 https://smallbusinessaustralia.org/?p=19889 7 Effective Strategies for Retaining Customers: A Guide to Driving Repeat Business Boost long-term success with 7 proven customer retention strategies. Small Business Australia's coaching builds loyalty and drives repeat business growth. Read time - 3:41 Published - 7 Mar 2024 7 Effective Strategies for Retaining Customers: [...]

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7 Effective Strategies for Retaining Customers:

A Guide to Driving Repeat Business

Boost long-term success with 7 proven customer retention strategies. Small Business Australia’s coaching builds loyalty and drives repeat business growth.

Read time – 3:41
Published – 7 Mar 2024

7 Effective Strategies for Retaining Customers:

A Guide to Driving Repeat Business

Boost long-term success with 7 proven customer retention strategies. Small Business Australia’s coaching builds loyalty and drives repeat business growth.

Read time – 3:41
Published – 7 Mar 2024

Customer retention plays a pivotal role in the long-term success of any business. Acquiring new customers is undeniably important, but retaining existing customers can significantly contribute to sustained growth. In this blog post, we will explore seven proven strategies that can help businesses enhance customer retention and build strong, loyal relationships. Additionally, we will highlight the value of coaching services provided by Small Business Australia in training your staff to ensure repeat business.

To solidify your customer retention strategies and ensure their successful implementation, consider leveraging Small Business Australia’s coaching services. With their expertise and guidance, you can train your staff to provide exceptional customer service, develop customised loyalty programs, effectively gather and act on customer feedback, create personalised marketing campaigns, craft educational content, and build engaged customer communities. These coaching services are designed to equip your team with the skills and knowledge necessary to drive customer loyalty and repeat business.

Coaching: Keeping Existing Customers

$295

 $265.50 for Business Advantage members

Elevate customer retention with actionable strategies. Uncover reasons for attrition, analyse competitor appeal, and craft a retention plan for success.

Cyber and IT Security Health Check

$900

 $600 for Business Advantage members

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

Conclusion

Retaining customers is crucial for the long-term success of your business. By implementing the seven strategies outlined in this blog post and leveraging the coaching services provided by Small Business Australia, you can create a customer-centric culture, deliver exceptional service, foster personalised relationships, and offer added value to your customers. These efforts will result in increased customer loyalty, repeat business, and sustainable growth.

Invest in your customer retention strategies today, and let Small Business Australia’s coaching services empower you to build strong and lasting relationships with your customers. With their guidance, you can ensure that your staff is trained to provide exceptional service and deliver the experiences that keep customers coming back.

Reference: This blog post is inspired by the research findings of Jeanine Hall on the importance of customer retention and highlights the valuable coaching services provided by Small Business Australia to support businesses in their customer retention efforts. To learn more about Small Business Australia’s coaching service focused on customer retention, please view the coaching service Keeping Existing Customers.

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February updates https://smallbusinessaustralia.org/february-2024-updates/?utm_source=rss&utm_medium=rss&utm_campaign=february-2024-updates Tue, 27 Feb 2024 02:38:44 +0000 https://smallbusinessaustralia.org/?p=19880 Items included in this business update: The Urgent Need for Small Businesses to Prioritise Cyber Security Cyber and IT Security Health Check Buying a house? Selling a house? Protect yourself online Innovation drives growth for a Melbourne Jeweller Making sure your small business is legally compliant Offer from Reckon Legislative developments affecting small businesses [...]

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The Urgent Need for Small Businesses to Prioritise Cyber Security

Discover the alarming cyber security habits among Australian small businesses and the top 5 vulnerabilities they face. Learn how Small Business Australia is addressing this urgent issue with solutions and expert advice.

Cyber and IT Security Health Check

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

Protect yourself online when buying or selling a house

In light of recent publicity surrounding scams that are targeting settlement processes when purchasing a house or a property it is timely to revisit some tips provided by PEXA that are still relevant today about how to ensure you are protected from scammers.

Innovation drives growth for a Melbourne Jeweller

Read about how a local Melbourne jewellery business says that “Innovation” has been the key to their ability to grow and scale the business from its online beginnings in 2017. By embracing innovation, Cullen Jewellery has experienced an impressive 300% revenue growth year-on-year.

Making sure your small business is legally compliant

Reckon has produced a really informative article explaining the vital regulations around registrations, Fair Trading, employment laws, intellectual property, and marketing and advertising. The post serves as an informative guide for small business owners who want to ensure their company is legally compliant, avoid potential legal issues or penalties, and protect themselves, employees, and consumers.

Get 50% off for 3 months of Reckon One!

From as little as $12 a month ($6 with our special offer), you can manage your finances, send invoices, pay suppliers and an unlimited number of employees as well as many other features that make tax time, BAS and Single Touch Payroll reporting a breeze. Plus, manage your business on the go with the Reckon Payroll and Invoices app, giving you the freedom and flexibility you need as a small business owner.

Discover the power of Reckon accounting software and revolutionize your small business finances.

Start a free 30-day trial today and get 50% off for 3 months of Reckon One!

*T&Cs: Offer only available to new Reckon customers. Your subscription amount is 50% off for the first 3 months. The offer applies to the first Reckon One book only.

Legislative developments affecting small businesses

The Australian government’s proposed legislation to create a designated small-business complaints mechanism has been warmly welcomed by small-business advocates.

Harnessing Artificial Intelligence

The article shows how small business owners can harness Artificial Intelligence (AI) to level the marketing playing field.

Want more insights into how to prepare best and utilise AI, then look to the Get The Edge Program available on the Business Advantage website, where a recent speaker at the Small Business Australia Conference held in late 2023 spoke about the rise of AI and how to best prepare for its increasing use and the benefits of AI for small businesses.

Communicating with your customers

The Business.gov.au website has a great resource that offers insights on effectively communicating with customers to enhance customer relationships. Key points include active listening, using analogies, establishing customer service standards, resolving disputes promptly, and choosing the best communication methods. The article emphasises building rapport and trust with customers to drive loyalty and advocacy for your business.

Current Events

The following events are a curated list from reliable sources. This information is supplied from our global Events page and will therefore hold dates beyond the date of when this page was originally published.

Title Type Date Description  
Mentoring for Growth Program Business Queensland Coaching
(QLD)
Various dates Mentoring for Growth (M4G) is a mentoring program which helps you to engage with experienced business mentors through a free mentoring session. Our experienced mentors volunteer their time to help business owners and build stronger small businesses across Queensland.
COSBOA National Small Business Summit Conference
(Sydney)
3 April
4 April
Australia’s must-attend event for anyone representing small business.
NAB Personal Cyber Security Webinars Webinar 11 April
16 May
11 July
In just 60 minutes our security specialist will cover what’s happening in the security threat landscape, how criminals are targeting you and your family, and provide some practical advice on how to stay safe.
Australia: The Road Ahead Conference Conference 17 April In a time of unparalleled wealth we are more divided than ever before. Join us to find out whether it is too late to save the Western World.
Business Mastery 2.0: How to Make Business Easy In-person event
(St Kilda, VIC)
18 April Australia’s Number 1 event for Mums in Business
Our popular Business Mastery is now accessible online and in person. Our world class training is leading the way for ambitious Mums in business who want to scale their business to a national level without compromising family time
CommBank SmallBiz Week Exhibition 28-30 May CommBank SmallBiz Week is the only event of its kind on the business calendar. Whether you’re looking to grow your business, network with peers or learn from thought leaders in the industry, this expo brings together B2B suppliers from a diverse range of industries and connects them with small business owners and leaders.
Carbon Reporting Webinar 11 June SW Accountants and Advisors
(Session 2 of 3)

Sustainability Reporting webinar series. Three sessions, providing you with topical content of particular relevance as well as an update on what’s new in sustainability reporting.

Sustainability Reporting Standards Webinar 23 October SW Accountants and Advisors
(Session 3 of 3)

Sustainability Reporting webinar series. Three sessions, providing you with topical content of particular relevance as well as an update on what’s new in sustainability reporting.

The post February updates appeared first on Small Business Australia.

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The Urgent Need for Small Businesses to Prioritise Cyber Security https://smallbusinessaustralia.org/the-urgent-need-for-small-businesses-to-prioritise-cyber-security/?utm_source=rss&utm_medium=rss&utm_campaign=the-urgent-need-for-small-businesses-to-prioritise-cyber-security Fri, 23 Feb 2024 00:43:44 +0000 https://smallbusinessaustralia.org/?p=19871 Discover the alarming cyber security habits among Australian small businesses and the top 5 vulnerabilities they face. Learn how Small Business Australia is addressing this urgent issue with solutions and expert advice. Read time - 5:35Published - 23 Feb 2024 The Urgent Need for Small Businesses to Prioritise Cyber [...]

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The Urgent Need for Small Businesses to Prioritise Cyber Security

Discover the alarming cyber security habits among Australian small businesses and the top 5 vulnerabilities they face. Learn how Small Business Australia is addressing this urgent issue with solutions and expert advice.

Read time – 5:35
Published – 23 Feb 2024

The Urgent Need for Small Businesses to Prioritise Cyber Security

Discover the alarming cyber security habits among Australian small businesses and the top 5 vulnerabilities they face. Learn how Small Business Australia is addressing this urgent issue with solutions and expert advice.

Read time – 5:35
Published – 23 Feb 2024

Introduction

In a digital era where businesses heavily rely on technology, the risk of cyber threats is ever-increasing. A recent study conducted by the Cyber Wardens program in Australia sheds light on the alarming cyber security habits among small businesses in the country. The research, based on a survey of over 2,000 Australian small businesses, outlines the top five habits that make them vulnerable to cybercrime and emphasises the urgent need for adequate safeguards. This blog post will summarise the key findings of the research, highlighting why Small Business Australia’s members overwhelmingly view cyber security as a significant threat to their businesses.

The Top Five Cyber security Pitfalls

The research identifies the most common habits among small businesses that expose them to potential threats, data breaches, and financial losses. These habits include:

1. Lack of employee awareness

Small businesses often neglect the importance of educating their employees about cyber security best practices. This leaves them vulnerable to social engineering attacks and other forms of cyber threats.

2. Insufficient password security

Weak passwords and the reuse of passwords across multiple accounts remain prevalent among small businesses. This dangerous practice opens doors for hackers to gain unauthorised access to sensitive information.

3. Inadequate software updates

Failing to regularly update software and operating systems is a common oversight among small businesses. Often, updates include critical security patches that address vulnerabilities, leaving outdated systems at a higher risk of exploitation.

4. Limited data backup

Small businesses frequently underestimate the importance of regular data backups. Without proper backups, they face the risk of permanent data loss in the event of a cyberattack or system failure.

5. Lack of incident response plans

Many small businesses lack a proactive approach to cyber security incidents. Without a well-defined incident response plan, businesses may struggle to rapidly address and mitigate the impact of a cyberattack, leading to prolonged disruption and financial loss.

Small Business Australia’s Concern

The research aligns with Small Business Australia’s view that cyber security is a pressing and prevalent threat for its members. The study shows that many small businesses do not have adequate safeguards in place to protect themselves from cyber threats. This lack of preparedness can have damaging consequences on their operations and reputation.

Introducing the Cyber Security Health Check

To further assist small businesses in enhancing their cyber security preparedness, Small Business Australia offers a valuable service known as the Cyber Security Health Check. This thorough assessment is designed to identify current weaknesses in your systems and practices, determine the potential consequences of these vulnerabilities being exploited by cybercriminals, and recommend strategies, tools, and investments that will maximise your protection.

With the Cyber Security Health Check, you will not only receive a comprehensive report outlining areas for improvement, but also gain access to expert advice and practical recommendations to strengthen your cyber security defences. This service goes beyond identifying weaknesses and provides processes and training for your staff to work cybersafe when using your systems and the data you are legally responsible for.

Cyber and IT Security Health Check

$900

 $600 for Business Advantage members

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

Cyber and IT Security Health Check

$900

 $600 for Business Advantage members

Don’t wait until it’s too late. Take proactive measures to safeguard your business and protect against cyber threats. Secure your business today and ensure that you are well-prepared to face the challenges of the digital landscape.

Conclusion

The Cyber Wardens research report brings to light the critical need for small businesses in Australia to prioritise cyber security. Small Business Australia shares the concern that members overwhelmingly view cyber security as a substantial threat to their businesses. By adopting the recommended cyber-safe habits, implementing adequate safeguards, and taking advantage of services such as the Cyber Security Health Check, small businesses can mitigate the risks associated with cyber threats. It is crucial for small business owners and team members to stay informed, remain proactive, and make cyber security a top priority in their day-to-day operations. Only by taking proactive measures can small businesses protect themselves, their customers, and their valuable assets from the ever-evolving landscape of cyber threats.

Reference: Cyber Wardens. New research: top five habits making small businesses a target for cybercrime. Cyber Wardens, Accessed Feb 20 2024

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Rising Entrepreneurial Wave https://smallbusinessaustralia.org/rising-entrepreneurial-wave/?utm_source=rss&utm_medium=rss&utm_campaign=rising-entrepreneurial-wave Wed, 29 Nov 2023 23:00:07 +0000 https://smallbusinessaustralia.org/?p=19738 Bill Lang radio interview on 2GB with Michael McLaren In this engaging radio segment, Michael McLaren explores the surging trend of young Australians venturing into entrepreneurship, as revealed by recent Commonwealth Bank data. Bill Lang, Director of Small Business Australia, provides insights into the challenges and triumphs of starting a business. The conversation [...]

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Bill Lang radio interview on 2GB with Michael McLaren

In this engaging radio segment, Michael McLaren explores the surging trend of young Australians venturing into entrepreneurship, as revealed by recent Commonwealth Bank data. Bill Lang, Director of Small Business Australia, provides insights into the challenges and triumphs of starting a business. The conversation covers the changing nature of small businesses, the role of online platforms, and the financial hurdles faced by aspiring entrepreneurs. Bill Lang emphasizes the importance of learning from mistakes, navigating regulatory challenges, and highlights the entrepreneurial spirit as the backbone of local communities. An inspiring discussion for those considering or currently navigating the dynamic landscape of small business.

Thinking of starting a business? Check out the Get The Edge program.

Radio transcript.

Tony Moclair  00:00

Bill Lang is Executive Director, Small Business Australia, you don’t have an economy without small business. It’s as simple as that. Bill. Good afternoon.

Bill Lang  00:13

Good day, Tony,

Tony Moclair  00:15

Bill, give us a scale of the impact for your members.

Bill Lang  00:19

Yeah well I think we’ve got a couple of million small businesses across Australia Tony, and it’s about 5 million Australians that work in them and depend upon them being able to operate to communicate with customers, collect cash and of course, these days, you know, without a reliable internet service and a reliable telephone service and reliable payment systems. You can’t communicate with customers, you can’t collect cash from them. And so therefore, many, many businesses that have been relying upon Optus are in a lot of trouble today.

Tony Moclair  00:47

Do you regard Optus as the worst of the ISPs or at the end of the day do they all roughly come out equal?

Bill Lang  00:55

Look it’s not something that I’ve got any empirical data on with respect to them. But we must remember that the NBN itself is a federal government owned, you know, monopoly utility.

Tony Moclair  01:07

Yep.

Bill Lang  01:07

And that all of the retail ISPs connecting the up from the NBN perspective on that government owned monopoly. So that’s on that side. The mobile phone networks, of course, are very different some of 5g, some of 4g, and many cases, they get shared. But I couldn’t make a comment either way, Tony, but one important thing that every business owner is now learning is, you’ve got to have a Plan B with respect to your office connection, your home connection, your mobile connection and your ability to take payments. And so you’ve got to have, it’s no good trying to get Plan B organised when Plan A is the only thing you had, and it’s out.

Tony Moclair  01:43

Do you foresee something like a class action lawsuit on behalf of your members? Or do, can you imagine, let’s say if you don’t instigate that, do you think small businesses acting of their own accord will?

Bill Lang  01:55

It’s not the sort of thing that Small Business Australia gets involved with but I’ve already had two messages come through from class action law firms this morning wanting to have a call and have a conversation. So yeah, those guys work on success. If they can, they can see $1 there’ll be chasing the ambulance, Tony.

Tony Moclair  02:13

I think we all know that, we’ve all seen Better Call Saul, we know how they operate. So what would you advise then your members to do is just to take the rest of the day off or develop some sort of workaround?

Bill Lang  02:18

Well, look, we’ve already heard from business owners that have gone out and got themselves a prepaid SIM card that’s on another network. So at least they’ve been able to get some connectivity via mobile phones. Some are already rocking up with places like Officeworks and getting a modem that will automatically switch to, you know, 5g mobile phone, if the NBN goes down but, look, a lot of people will be reflecting on the impact of this. But in the internet world, Tony, nothing is guaranteed, nothing is 100% always going to be up. So you really got to be a bit more proactive and have a fire break in place. And that fire break is having your Plan B already organised. A prepaid SIM card, you can use, another NBN provider and certainly these days, point of sale on your mobile phone, they call it SoftPos. So if your major payment platform goes down, you can automatically get your customers, you know, paying via a SoftPos on your mobile phone in your shop.

Tony Moclair  03:20

There’s a word I did not expect to add to my vocabulary today. SoftPos, and we’d only get it from Bill Lang, Executive Director, Small business Australia. Go well, Bill, thank you for your time.

Bill Lang  03:30

Yeah, thanks a lot, Tony. Great to hear during the daylight hours, mate.

Tony Moclair  03:33

Good man. Thank you, Bill. Appreciate it

Tony Moclair  03:36

Well, they’re with me on the line now is Bill Lang, Director of Small Business Australia.

Bill Lang  03:44

G’day Tony.

Tony Moclair  03:45

Bill as a barometer of economic activity, people under 40 starting businesses, it’s it’s a real roll of the dice. You don’t know what could happen. Is it a good sign?

Bill Lang  03:55

Oh, look, it’s it’s great news. And I think we should have great sense of optimism about the future that, you know, we’ve got young people that have been out working for a while and become young adults and throwing their hat in the ring at you know, having a go at having their own business and you know, these incredible benefits for them and for all society, Tony.

Tony Moclair  04:13

To what extent is in terms of life experience, ignorance, bliss, if you’ve never started a business before you don’t know the obstacles or the pitfalls, is it a good thing to be, let’s say ignorant?

Bill Lang  04:26

Well look, I think, let’s have probably informed ignorance is doing some basic research. But of course, until you get out there and put it in front of customers, you won’t really know whether customers are going to buy it. So in some cases, you’re being totally ignorant. Not a great idea but informed ignorance and having a go of good thing.

Tony Moclair  04:48

Technology makes it possible, doesn’t it?

Bill Lang  04:51

Absolutely. And these days, you know, for very low costs and sort of you know, paying as you go you can get a website, you can do some digital marketing, you can test some ideas. Whereas several years ago that would be costing you 10s of 1000s of dollars just to get a website built so that the costs of getting going and trying are the lowest they’ve ever been. And, and now we’ve got access to customers all around the world, Tony, if they’ve got the internet, now they’ve got the potential to be a customer.

Tony Moclair  05:15

So in terms of satisfying those customers and shipping to them, how much does the large, massive, immovable regulatory state stand in their way?

Bill Lang  05:30

Look, I think it varies from country to country, and in some cases, you know, within countries. Now, this is sort of an area where, look, if you can’t get across all of the regulations that are out there, you know, sort of question whether any politician can actually tell us what they’ve got in place. There’s no doubt there’s too many of them. But, you know, get going. And, you know, as someone who was taught by the Christian Brothers, in some cases, rather than sort of seeking permission, says ask for forgiveness Tony.

Tony Moclair  05:54

Yes. Good advice. All right. And if you don’t seek forgiveness in this life, there’s always the next I’m sure they told you that to Bill. How long does it take, for the average small business started by somebody under 40, to turn a profit,

Bill Lang  06:09

I’ll look at that very much varies Tony by the industry, the location, what the costs are, that you’ve actually got. So you know, at the end of the day, you know, profit is revenue, exceeding cost, and ideally generating some money for the owner to live on and to generate a return. So it varies a lot. But look, you can get a very small business going and throw your hat in the ring online and doing some online retailing, you know, for literally under a couple $100 a month and yeah sell a few items and make a 50% margin and you could be profitable within three or four months.

Tony Moclair  06:38

What would be your advice, your director of Small Business Australia, your advice to somebody in their 20s with a smartphone or a computer, and an entrepreneur, an entrepreneurial urge, what would you advise Bill?

Bill Lang  06:51

Look, I reckon the first thing is, have a look in your, if you’re living at home having a look in your bedroom, or have a look around the house, what’s there that no one’s using and get something on eBay or get on a Facebook group and have a go at selling it.

Tony Moclair  07:02

Yep.

Bill Lang  07:02

So start, start learning about promotion, selling, you know, dealing with customers, dealing with the general public. Very easy to get going. And then every time you interact with a business to say to yourself, how could this be better? How could this business be improved? And you know, what, do the business owner a favour and make a positive, proactive, constructive suggestion because we want every small business to do better and to survive and thrive?

Tony Moclair  07:25

I saw one, one young entrepreneur was talking about the size of their business. And she said, we don’t have a marketing budget so relationships are key, can you just expand on that?

Bill Lang  07:36

Yeah look, the most valuable asset in any business are loyal customers. And the way to think about customers, if they’re loyal is they stay, say and pay. So they keep buying from you. They say great things about other people, about you to other people that give you positive reviews, they review you. And they’re quite happy to pay a premium. So you know, and it’s about relationships. And technology can’t really have relationships with you, people have relationships. So the entrepreneur is spot on Tony.

Tony Moclair  08:00

Good work. Thank you for your time this afternoon, Bill. Bill Lang, Director of Small Business Australia

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November Updates https://smallbusinessaustralia.org/november-2023-updates/?utm_source=rss&utm_medium=rss&utm_campaign=november-2023-updates Wed, 29 Nov 2023 20:42:53 +0000 https://smallbusinessaustralia.org/?p=19551 Items included in this business update: National Conference Wrap Unfair Contract Terms Laws Small Business Energy Incentive Cyber Security Alert Get the Edge on your competition Australian Property Market Looking after yourself and others ATO Upcoming Webinar State/territory updates National [...]

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National Conference Wrap

Small Business Australia unveiled the Get The Edge program at the inaugural conference held in October over two information-packed days.

This program was designed and developed by industry leaders and contains the latest research, trends, innovations, tips, and information on how to get and keep the edge on your competition.

The Get The Edge program is now available on our premium membership platform, Business Advantage. Your six-month access for $195 contains over 10 hours of on-demand videos, resources, tools and up to $5,000 savings on business expenses. Conference ticket holders and Business Advantage members can access the Get The Edge program for free.

Business Advantage Members
As a premium member you can access the entire Get The Edge resource collection including over 10 hours of on-demand videos, tools, resources and over $5,000 of savings on business expenses. Click here to log in to get the edge and keep the edge on your competition today.

The conference was a great success due to the involvement of our partners and sponsors. We want to thank our principal partner, NAB, as well as our other partner organisations including Telstra, PEXA, Microsoft, Australia Post, Thryv, Virgin Australia, HR Central, Sprint Law, Torfx, Reckon, Novatti, MYOB, Australian Marketing Lists, Grant Help, The Australia China Business Council, Melbourne Business Network, TTS, The Small Business Association of Australia, The Institute of Certified Bookkeepers, Birchal and Mark Carter, our fabulous MC on Day 1.

Unfair Contract Terms Laws

Changes To Unfair Contract Terms Laws that will impact Small Business Taking Place In November 2023

Amendments to legislation commencing on 9th November 2023 will impact standard form contracts and small businesses. If you’re a small business, then keeping up with Australian Consumer Law (ACL) and the Australian Securities and Investments Commission (ASIC) is crucial in order to ensure compliance. Understanding what these changes are and how they will affect your business is essential, as their consequences result in heavy legal penalties that are set to be introduced soon.

Consumer law can be a lot to take in, plus there’s a lot of middle ground and room for interpretation. If you’re feeling unsure about something, acting now to ensure you’re complying with consumer laws can save you a major headache down the line.

Business Advantage Members
A great supporter of the Small Business Community, Sprintlaw, have a fantastic offer for BA members and all those that have purchased the Get the Edge program. Click here to log in and view their offer in the Get The Edge area.

Small Business Energy Incentive

Be prepared – Legislative changes currently before the House of Representatives are looking to provide energy relief for small businesses.

The small business energy incentive is the latest measure providing bonus tax deductions in order to nudge the investment behaviour of small and medium businesses, this time towards more efficient energy use and electrification. Fossil fuels are out, gas is out, electricity is the name of the game.

Cyber Security Alert

Since Google launched its own chatbot Bard, scammers are relying on the ignorance of the general public and the small business community to click on Ads for the AI tool.

Hackers in India and Vietnam have been tricking small business owners into clicking on ads that tell users to download Bard, but instead are downloading malware that compromised their social media accounts.

Doing something about the threats:

Mastercard have produced an informative series on YouTube – Mastercard Cyber Secure in 60 Seconds. The playlist includes 10 great tips to help protect your business.

Get the Edge on your competition

James Buzzard, Partner CTO and Technology Strategist at Microsoft, spoke recently at the Small Business Australia Conference about the benefits coming for all businesses as AI evolves and also, more importantly, about the need for all businesses and consumers to understand how to protect their business and its precious data as the use of AI increases.

Listen to the experts about:

  • How AI and the new generation of digital platforms and tools will reduce the time and hassle of doing tasks in your business that you hate
  • Discover how suppliers and supporters of small business can help you navigate the fast-changing business landscape through free training, advice and other business value-added services.
  • Learn what digital and social media channels are best for your industry and what is essential in making them work for your business.
  • Find product and service offers that give over $5,000 in savings in the following areas: Digital, IT and Website, Finance and Insurance, Human Resources, Marketing and Advertising, Training and Coaching, and much more.

Missed out on a ticket to our Get the Edge Conference? You can now purchase access and watch as James and other experts in their fields provide practical strategies, processes and tools that will give you the Edge on your competition.

Business Advantage Members
As a premium member you can access the entire Get The Edge resource collection including over 10 hours of on-demand videos, tools, resources and over $5,000 of savings on business expenses. Click here to log in to get the edge and keep the edge on your competition today.

Australian Property Market

PEXA Australia have just released their latest market research reports which make for some interesting reading about the current state of the Australian Property Market.

Property Insights Report

Premium market showing signs of recovery which shows that the property market stabilised during winter in preparation for spring uplift.

Mortgage Insights Report

Refinances continue to surge which shows that new lending dipped during winter, whilst refinances continued to surge.

Homebuyers need to save at least two years longer to raise a deposit

Australians wanting to buy a home now have to work at least two years longer to save for the deposit than they did in 2020, with soaring house prices, rising interest rates and tighter lending criteria imposed by banks putting housing even further out of reach.

Looking after yourself and others

As the end of the year approaches remember to take some time to look after yourself and most importantly remember that many others rely on you.

As the year winds to a close it seems like there is still so much more to do and, as usual, still so little time to do it in, This is often a stressful time of the year for all business owners and the need to maintain your mental health is vital so please take a couple of minutes to look at NewAccess for Small Business Owners.

Beyond Blue’s NewAccess for Small Business Owners (NASBO) is a guided self-help mental health coaching program. It’s free, confidential and convenient and is available nationally by phone or video call, no GP referral is required. Over 6 sessions, your mental health coach will work with you to manage stress and overwhelm using straightforward problem-solving approaches. All mental health coaches are specially trained and have a small business background so they understand your unique challenges.

ATO Upcoming Webinar

Cash flow for small business success
Dec 13 12:30 – 1:30pm

State/Territories

VIC

Virtual mentor sessions – ongoing until June 2024. Book a free online business advice session to help you start or grow your small business.

Social Media and Content Marketing Presented by the Australian Retail Association. Register your interest here.

Starting Your Small Business – Learn more and register for the online course here.

NSW

Service NSW Business Connect offers a range of events to attend from Including Marketing, Business Planning Social Media. Click here to learn more.

QLD

Mentoring for growth – This webinar provides business owners and managers with access to expertise from business experts on a variety of challenges and opportunities that you will face as a business. Register for the webinar here.

SA

Starting a business or reinvigorating an existing business workshop – Designed specifically for people seeking to start a new business or re-energize an existing business. Click here to book for free.

WA

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